Terms & Conditions

The following are terms of a legal agreement between you and AccessHydroponic.com. By visiting and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this web site.

AccessHydroponic® logo is a registered trademark of Koval, Inc.
All other products and company names mentioned in the AccessHydroponic.com web site may be trademarks of their respective owners.

AccessHydroponic.com shall not be liable for technical or editorial errors or omissions contained herein, nor for incidental or consequential damages resulting from furnishing this material. This Web site may contain other proprietary notices and copyright information, the terms of which must be comply with and followed. Our website is updated frequently to ensure that you'll view the latest products information available.

Services and resources are intended only for AccessHydroponic.com customers and are provided only for your convenience. AccessHydroponic.com grants you no license or property rights to any such services and resources. AccessHydroponic.com tried its best to present the most accurate descriptions, product specification, compatibility information, links and any other information contained in or referenced on AccessHydroponic.com. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications or any other content on the site is entirely accurate, complete, up to date, or that we are responsible for these errors. AccessHydroponic.com assumes no responsibility regarding the accuracy of the information that is provided by MANUFACTURERS and use of such information is at the user's own risk.

AccessHydroponic.com makes no representation whatsoever about any other web site which you may access through this site. These web sites are independent from AccessHydroponic.com and AccessHydroponic.com has no control over the content of othersí web sites. A link to a non-AccessHydroponic.com web site does not mean that AccessHydroponic.com endorses or accepts any responsibility for the content, or the use, of such web site. It is the Userís responsibility; not AccessHydroponic.com, to take precautions to ensure the linked site is free of such items as viruses, worms, Trojan horses or other items of a potentially damaging nature.


What is your product exchange policy?
All exchanges must be made within 30-days of purchase. Please carefully pack and call us before sending the defective item back to us. You must include your original invoice and a note detailing what you are sending back and what you would like receive instead.

Please provide a credit card to cover the difference between the original item you are returning and the new item you wish to receive. If your original purchase is on a credit card, you have the option of having the difference credited to the original credit card.

You are responsible for the cost of shipping the product(s) to us.

Returned items for exchange must be in original condition and include all original packaging, manuals, software, etc. Items with self adhesive tapes must not have the protective backings removed.
Return your order to:

AccessHydroponic.com Exchanges
13905 Ramona Ave. Suite B
Chino, CA 91710

What are my payment method choices?
We accept Visa, Master, American Express and Discover Cards directly through a Verisign secured gateway. Be sure to enter your billing address correctly. This is the address where you receive your credit card statements. Do not enter the last four digit of your nine-digit zip code. For example, instead of entering 34253-7865 as your zip code, enter 34253. We will be unable process your payment if your credit card billing address does not match.

Is it safe to enter my credit card info online?
Yes, your credit card information is secured and safe. You will see the secured transaction symbol (a secured padlock) at the bottom of your web browser when you reach a page that prompts you for the credit card information, personal information or shows your shopping cart data. This means that the link between your web browser and our server is encrypted and no one else can see your credit card information, personal information or even what you are buying. The level of encryption depends on the browser you are using. If you are using a browser that supports encryption, the information received and sent between your browser and our server will be encrypted with the maximum level of security that your browser supports. Typically, for example, if you are running Internet Explorer with High Encryption Pack or you are running Internet Explorer 5.5 or above, the communications will be encrypted with 128-bit security, the highest level of encryption. This means that even if someone is able to capture the communication data between your browser and our server, it is virtually impossible to decode (or see) what the data contains. We go to great lengths to protect your information, so rest assured that it is safe to shop at www.AccessHydroponic.com.

What if I have questions or problems while I try to order?
Just e-mail us. Please provide as much information as possible. Our customer service staff will get back to you as soon as possible. In most cases, it will be within the hour, but definitely within one business day.

When will my order be shipped?
* We try to process and ship our orders within 48 hours. Most are shipped within 24 hours. However, things may take up to 72 hours during the holiday season.

When will I get my order?
The time it takes for you to receive your order is best view as the sum of order processing time and the transit time within the delivery system. Given that it takes 1 to 3 business days to process the order and transit time is 2-7 business days, total delivery time is 3 to 10 business days. Note that business days do not include weekend days or holidays.

How do you ship orders?
Most orders are shipped via ups group or other cost effective shipping service. Very small or light orders are shipped First Class mail in padded envelopes or small boxes. This ensures that they will fit into your mailbox. Priority Mail with delivery confirmation is used for larger or heavier packages. Delivery time for Priority Mail is generally 2-4 business days, but the delivery time is best state but not guaranteed. Delivery time for First Class mail is 2-7 business days. Note that these are delivery times after it has been shipped. UPS ground is normally about 7-15 business days.